Support Support and Warranty

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Terms & Conditions for Server & Workstation Systems & RW Innovations ReadyStor NAS

Standard Hardware Warranty Terms & Conditions

  • One Year Warranty (carry-in to SG support centre) on parts and labour
  • First 30 days DOA, one-to-one exchange.
  • After 30 days upon purchase, faulty items shall be sent to manufacturer for replacement, this shall usually takes 2 to 4 weeks.
  • For mail return, customer shall contact us via support@rwcinnovations.com for an RMA number for the faulty item and shipped the item with the RMA number written on the package to RW Innovations Support Centre in SG, any shipping charges will be borne by customer. RW Innovations will ship the replaced items free-of-shipping charges to the customer.

2nd, 3rd Year Extended Standard Hardware Warranty

  • Warranty (carry-in to SG support centre) on parts and labour
  • Charges of fees per year to be paid together with system purchase.

On Site Hardware Support Services

  • Charges of fees per year to be paid together with system purchase.

On Site Premier Hardware Support Services

  • 24 x 7 x 4 On Site Support
  • Charges of fees per year to be paid together with system purchase.

Standard Warranty Terms and Conditions

SuperMicro Barebone Customized Server & Workstation ReadyStor NAS & DPM Backup Solutions Components (M/boards, RAM, RAID cards, etc) Remarks
Warranty 1st year Advanced Replacement + Parts + Laborus Parts + Labour Parts + Labour Parts Come with standard purchase price
Warranty 2nd year Parts + Labour Parts + Labour + fees Parts + Labour + fees Nil Customer needs to pay add-on cost
Warranty 3rd year Parts + Labour Parts + Labour + fees Parts + Labour + fees Nil Customer needs to pay add-on cost
On-site support Next Business Day fees / year Nil Customer needs to pay add-on cost
On-site support 24/7/4 fees / year Nil Customer needs to pay add-on cost
Shipment Cost for carry-in warranty Customer pays
Replacement Lead time 2-4 weeks T-loan may be arranged if items urgently required
Payment Terms for add-on warranty & support services Pre-payment with system purchase